Contact us

Frequently Asked Questions.
All you need to know.

Skideo

What is Skideo?

Skideo provides a simple and effective way to enhance your customers’ experience with personalized visuals.


What can I do with Skideo?

Skideo empowers you to personalize all your visual content, including images, gifs, and videos, on every touchpoint – whether it’s through email, your website, or your app. With Skideo, creative teams can take advantage of a user-friendly platform to streamline and automate the creation of all visual brand assets.


Where can I use Skideo?

Skideo can be used across all channels and touchpoints, including email, web, app, and narrowcasting


How do I get started?

Simply get in touch with us and we’ll guide you through the process. We’ll work together to create your very first Skideo template.


Templates

What is a Skideo template?

A Skideo template is a dynamic image, gif, or video that changes based on the provided data. This means that whenever the data changes, Skideo automatically generates a unique variation of the template.


How can I create a Skideo template?

To ensure premium quality and performance, we create the templates for you. Based on your designs or from scratch. Whatever suits you best. It’s possible to create variations of any template yourself with the Builder Tool in the Skideo portal.


How can I add a Skideo template to a campaign?

To add a Skideo template to a campaign, simply replace the current image or video link with the dynamic Skideo URL and add your client or product data as a parameter.


How many data sources can be connected?

Infinite.


Can I use Skideo to create assets manually?

Yes. Every template comes with a Create page where you can create assets manually.


Portal

How can I login to the Skideo portal?

Go to portal.skideo.com and login with the provided username and password.


Is there a limit to the amount of users?

No, you can add as many users as you like.


Can I see the performance of a campaign?

The Skideo portal real time insight in the performance of all you templates.


What is the Skideo Builder?

With the Skideo Builder you can create variations of a Master template.


Can I invite other users to the portal?

Yes. You can add as many users as you want.


How can I stop a template from being used?

Yes, you can archive a template which blocks further content from being generated.


Privacy & technical

Does Skideo store (customer) data?

When data is added to a Skideo URL, it’s solely used for content generation. We don’t store the data on which the content is based, only the created item.


Is Skideo supported by all browsers?

While many personalization platforms offer an HTML-based solution, we don’t. Instead, we generate actual files like JPG, PNG, GIF, and MP4, which benefit from wide support across all browsers, platforms, and operating systems.


Is data stored within the European Union (EU)?

All our content is generated and stored within the EU.


Is your datacenter ISO 27001 or SOC 2 certified?

Yes, our platform is built and hosted on the infrastructure of Amazon Web Services. A complete overview can be found here.


Do you offer a Service Level Agreement (SLA)?

Yes, we do offer a base Service Level Agreement (SLA), and we also provide an extended SLA. Additionally, we offer custom SLAs to meet the specific demands of your business.


Is your platform pen tested?

Yes, it is. Pen tests are scheduled yearly and after big updates.


Do you track any data?

Yes, we do track opens, plays, completed plays, and average viewing time. By adding a client-specific ID to our link, it’s possible to determine if a client has opened or played the content. This data is accessible through our portal and is also available through our API.


Is it possible to encrypt the Skideo link?

Yes, it is. Parameters can be added in plain text, base64 encoded, or with AES-256 encryption.


Is it possible to create content with a CSV, JSON, or Excel file as a source?

Yes, it is. Our platform can transform any data source into content. While some of our clients use a CSV, JSON, or Excel file as a source, these solutions are customized to their specific needs.